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Purchase- and Return-policy.

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Teye™-guitars purchase policy

“To get on the waiting list: a deposit/down-payment is required. This deposit is one-third of the purchase price of the desired instrument. The final price is then guaranteed, but the delivery date is an honest estimate (I cannot hurry the process while maintaining quality). Please contact me about current price and wait times.

  • Guitars, once shipped to you, have a courtesy approval period of 3 days, in which you may decide to send the instrument back. I will then either rectify your concerns, make you another one, or refund your money as is customary in the high end guitar domain.
  • Special Request guitars have their own policy (see below).
  • Shipping charges incl insurance, or if applicable, sales tax/import duties are for the customer.
  • Methods of payment accepted: click HERE

You are invited to come and A/B the Electric Gypsy with my $90,000 Zemaitis Pearl Front, or any guitar you care to bring. I do have exquisite amps, but please feel free to bring your preferred one(s). Please advise well in advance: I of course do not keep the Z at my house. You can try out an Electric Gypsy at our dealers, at my workshop in Austin, Texas, or in the office in Nashville, Tennessee, or at any of the guitar shows where I present them. When you sign up for my e-mail newsletter, you’ll receive periodic updates.

A pre-mature cancellation/retraction from the wait list is accepted only under certain terms.

Thank you for your interest!”

Policy on Special Request instruments:

  • Special Request guitars must be paid in full before I start on the ’special request’ part. I DO make exceptions to this rule, depending on the instrument. Please contact me.
  • Special Requests do have the three day grace period. If you wish to return you Special Request guitar, please observe the following:
  1. I must sell the Special Request guitar before I can refund your money – no exceptions to this rule;
  2. Your refund will be the amount I receive, minus up to a 10% fee (contact me for details)
  3. I may have to sell the guitar at a discount. This will be agreed upon with you before I do so.
  • Any out-of-the-ordinary special engraving (personal symbols; names etc), any different color scheme, different neck specs, different woods, any so-called one-off builds, and also a Left Handed instrument, are all considered Special Request guitars.

BUT: I will gladly make you your special dream guitar!!! And: so far so good: all customers have been very happy with their special guitars.

Left Handed Guitars

Left-handed guitars of all series and all models- are available at no additional cost. Prices of my Lefties will always be the same as the Righties, without the dreaded 15% mark-up.

  • A ‘leftie’ is a ‘special request’ guitar (see above for details) Please e-mail or call me if you have questions.
  • The wait time for a Leftie is more than the wait time for a Rightie, simply because they take longer to make.
  • One more thing: my Left-handed guitars can be ordered with Left Hand or Right Hand pots

(Photos of an S-Series ‘La India’ Leftie HERE)

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Teye™-guitars return policy

On any guitar ordered and bought directly from me, you have a three day grace period during which you may decide if the guitar is the right one for you. There are four possibilities:

  1. You love the guitar, she will stay with you and provide pleasure and inspiration.
  2. You love the guitar minus a small detail: send her back and I will immediately address your concerns.
  3. You love the guitar, but the one you have is just ‘not right’ for you. Send her back: I will immediately make you a new one.
  4. You are unable to bond with the guitar at all.

In case of 4, you may send her back. If the guitar is  without any special requests, and of course in pristine condition, I will refund your money, minus any shipping charges or bank fees. All shipping charges and bank transfer fees as well as customs fees are always the responsibility of the customer. IF SHIPPING WAS OFFERED ‘FREE’ WITH THE SALE, then when you send her back and it is therefor NOT A SALE, you must PAY for the shipping, and I will deduct that from your refund.

The refund may not be immediate, and may have to be done in several payments. The guitar was made, and it took parts and resources to build her.

Special request guitars have their own policy.

If you order from one of our dealers, the dealer’s refund policy of course applies.

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